Shipping & Delivery Policy

At A&H Paris, we want your order to reach you as smoothly and quickly as possible. Please read below for details on our shipping process, delivery times, and how to reach us with any questions.

Where We Ship From

 All orders are dispatched from our fulfillment location at: 229 Rue Paul Vaillant Couturier, Alfortville, 94140, France

Shipping Charges & Options 

We offer the following shipping carriers:

• Mondial Relay

• Colissimo

• Chronopost

Standard shipping costs €5.99. Shipping costs are calculated and displayed at checkout based on your delivery destination and the shipping method you select, so you'll always see the exact cost before completing your purchase. Free delivery is available on all orders over €100.

Order Processing Time 

Once your order is placed, our team begins preparing it right away. Processing times are as follows:

• France: 1–2 business days

• European Union: 3–7 business days

Processing time refers to the time it takes us to prepare and dispatch your order, and is separate from the shipping/delivery time below.

Estimated Delivery Time

 Once dispatched, orders typically arrive within 3–5 business days, depending on your location and the shipping method selected at checkout.

Please note that processing time and delivery time are calculated separately — your total time to receive your order is processing time plus delivery time.

Delivery During Public Holidays 

Please keep in mind that our fulfillment center and shipping carriers do not operate on French public holidays. Orders placed on or immediately prior to a public holiday may experience a slight delay in processing and delivery.

Order Tracking 

Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your package's journey until it arrives at your door.

Incorrect or Incomplete Address

 Please review your shipping details carefully at checkout. We cannot be held responsible for delays or lost packages resulting from an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address error, the customer will be responsible for any additional shipping costs to resend the order.

Failed Delivery Attempts 

If the carrier is unable to deliver your package, they will typically leave a notice with instructions on how to arrange redelivery or where to collect your parcel (such as a local post office or a Mondial Relay point). If a package is ultimately returned to our fulfillment center due to multiple failed delivery attempts or failure to collect, we will contact you. Please note that additional shipping fees may apply to send the package again.

Damaged Parcels in Transit 

We take great care in packaging your items securely. However, if your parcel arrives damaged, please take clear photos of the exterior packaging and the damaged item(s) inside. Contact us within 48 hours of delivery at info@ahparisfashion.com with your order number and photos, and we will work swiftly with the carrier to resolve the issue for you.

Receiving Your Order 

When your package arrives, please inspect your items right away to ensure everything is correct and in perfect condition. If you have any concerns, reach out to our team immediately. Otherwise, we hope you absolutely love your new pieces from A&H Paris!

Delays 

While we work hard to ensure timely delivery, shipping times may occasionally be affected by factors outside our control, such as customs processing, severe weather, or carrier disruptions. We appreciate your patience in these situations.

Questions About Your Order? 

If you have any questions about shipping or the status of your order, our team is happy to help.

• Phone: +33 6 50 84 47 33

• Email: info@ahparisfashion.com

We aim to respond to all customer enquiries within 1–2 business days.