Return & Refund Policy

At A&H Paris, we stand behind the quality of our products. However, if your purchase isn't exactly what you wanted, we are here to make the return or exchange process as clear as possible.

Return & Exchange Window 

You have 14 days from the date your order is delivered to request a return or exchange.

Eligibility & Standard Conditions

 To protect our customers and maintain our quality standards, all returned items must meet the following conditions:

• The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

• All original tags and labels must remain attached.

• The item must be returned in its original packaging.

Non-Returnable & Non-Refundable Situations 

Returns, exchanges, or refunds will not be accepted in the following circumstances:

• Return requests submitted after 14 days of delivery.

• No unboxing video provided for damage-related claims.

• Products that have been washed, altered, stitched, modified, or used.

• Damage caused by misuse, improper handling, negligence, or normal wear and tear.

• Products returned in a condition different from how they were delivered.

• Returned parcels that cannot be identified due to missing courier or tracking information.

• Change of mind requests where the customer refuses to cover applicable return shipping charges.

Change of Mind Returns & Exchanges

 If you wish to return or exchange a product due to a change of mind, the customer will be responsible for all shipping, return, and exchange delivery charges. This includes, but is not limited to:

• Not liking the color

• Ordering the wrong size

• Ordering the wrong product

• No longer needing the item

• Personal preference reasons

Defective, Incorrect, or Damaged Items

 If an item is returned because it is defective, incorrect, or damaged upon arrival, please contact us as soon as possible. Please note: An unboxing video is required for all damage-related claims. Send an email to our support team with your order number, the unboxing video, and clear photographs of the product so we can resolve the issue swiftly.

Returning a Product Before sending a return parcel, customers must contact our support team at info@ahparisfashion.com to obtain return instructions and authorization.

Once the parcel has been shipped, the customer must provide us with the following details to track and verify incoming returns:

• Courier company name

• Tracking or consignment number

• Date of shipment

• Sender’s name

• Contact number

Failure to provide these details may result in delays, and we cannot guarantee responsibility for parcels that cannot be identified or verified upon arrival.

Refund Process & Timeframe

• Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Payment Method: Approved refunds will generally be issued using the same payment method used for the original purchase.

• Processing Time: Refund processing may take 5–10 business days after approval, depending on your bank or payment provider.

Questions About Your Order? 

If you have any questions about shipping, returns, or the status of your order, our team is happy to help.

• Phone: +33 6 50 84 47 33

• Email: info@ahparisfashion.com

We aim to respond to all customer enquiries within 1–2 business days.